Refund Policy
Thank you for choosing Brian Ekeland for your intuitive and educational services. I appreciate your trust and look forward to serving you.
Appointment Services
Payment is required at the time your appointment is scheduled to reserve your session.
Refunds
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Appointments canceled 24 hours or more before the scheduled appointment are eligible for either a full refund or a rescheduled appointment.
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Cancellations made less than 24 hours before the appointment are generally not eligible for a refund.
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Clients who do not attend their scheduled appointment ("no-shows") are not eligible for a refund.
Satisfaction
Intuitive readings, mediumship sessions, and hypnosis sessions are personal and subjective experiences. While I strive to provide every client with a meaningful, thoughtful, and professional experience, I cannot guarantee specific outcomes, information, or personal results. For this reason, refunds are not provided based on dissatisfaction with the content, perceived accuracy, or outcome of a session.
If I Need to Cancel
If I must cancel your appointment for any reason, you may choose either:
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A full refund, or
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A rescheduled appointment at a mutually convenient time.
Digital Products
Unless otherwise stated, digital products, downloadable materials, recordings, or online course materials are non-refundable once they have been delivered or accessed.
Workshops and Classes
Refunds for workshops, seminars, and classes are available if canceled at least seven (7) days before the event. Cancellations received less than seven days before the event may be transferred to a future class, when available, but are generally not refundable.
Questions
If you have any questions regarding this Refund Policy or need assistance with your appointment, please contact me through the Contact page on this website.